FAQs

1. Why am I not receiving replies to my emails?

• After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still haven't received our email after 48 hours, we suggest that you:
  Ensure you send to the correct email address (hello@noirmodern.com) and your inbox can receive emails.

2. How can I track my order status?

• You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package.
  You can also email us at hello@noirmodern.com to get information on your order.

3. Can I update or cancel my order?/Can I change the shipping address of my order?

• Please email us at hello@noirmodern.com as soon as the order is placed and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible. Once the items have been shipped, we're sorry but we can no longer cancel or make any changes to the order.

4. Should I pay customs duty or import tax?

• Your final checkout total includes everything—no additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives. Feel free to contact us anytime to verify.